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Frequently asked questions
General FAQs
Not at all. ✨ Your Posh Baby experience is designed to be effortless from start to finish. We deliver your items before you arrive and place everything in a secure, designated spot, then send a confirmation so you know it’s all ready for your stay.When it’s time to head home, simply pack the items back up and place them outside — our team will retrieve everything with the same smooth, concierge‑level care.If you’re staying at one of our wonderful local hotels, your order will be waiting with the bellman or front desk so your vacation begins beautifully.
✨ A smoother, more elevated experience is on the way.We’re excited to share that our new Posh Baby office is currently being set up, and our expanded team is in training to serve you even better. Self‑pickups will return starting in November 2026, and you’ll be able to collect your items at our beautiful new location by appointment.
We are waiving all cancellation fees for families who need to adjust their travel plans up to 72 hours before delivery. Please note that refunds are not available for cancellations made within 72 hours of the scheduled delivery. However, rescheduling to a different date is always an option at no extra cost.
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